Auto Estimate & Repair Verification Advisor 

Who is Allstate: 
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving, and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca. 

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options, and truly enjoy the work they do.  

Role Designation: Remote 

Benefits to joining Allstate 

• Flexible Work Arrangements 

• Employee discounts (15% on auto and property insurance, plus many other products and services) 

• Good Office program (receive up to 400$ back after purchasing office equipment) 

• Student Loan Payment Matching Program for Government Student loans 

• Comprehensive Retirement Savings Program with employer matched contributions 

• Annual Wellness allowance to support employees with improving health and wellbeing 

• Personal reflection day  

• Tuition Reimbursement  

• Working within the community and giving back! 

Accountabilities:  

• Perform detailed Image Desk reviews of vendor repair estimates, total losses, and assigned claims to ensure alignment with estimating guidelines, repair best practices, and documentation standards. 

• Analyze files and complete audit reviews, making accurate annotations, corrections, and repair recommendations where required 

• Investigate and resolve complex inquiries, complaints, escalations, and coverage or repair disputes in a timely and professional manner 

• Support total loss evaluations by reviewing estimates, valuations, and completing documentation to ensure compliant with company protocols 

• Develop, manage, and audit processes while building and maintaining effective working relationships with network vendors and repair facilities 

• Participate in calibration sessions with claims teams and leadership to ensure consistency in estimating practices and claim handling outcomes 

• Collaborate with leadership to communicate audit findings, identify trends, and recommend process improvements 

Qualifications :  

• Proven experience in auto-claims estimating, repair processes, and damage analysis 

• Strong critical thinking skills with the ability to make sound decisions in ambiguous situations 

• Ability to ensure adherence to company guidelines, estimating protocols, and regulatory standards 

• Ability to handle complex customer concerns, disputes, and escalations professionally 

• Ability to build and maintain effective relationships with vendors, appraisers, and internal teams 

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs. 

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