Digital Product Manager (Hybrid)

Key responsibilities: 

• Define and evolve the product vision, strategy, and roadmap for a technical product or platform within Billing and Payments. 

• Own product outcomes by establishing success measures, tracking performance, and using data to inform prioritization and strategic tradeoffs. 

• Lead discovery, framing, and test-and-learn activities to validate customer, business, and operational assumptions before scaling solutions. 

• Partner deeply with engineering to shape platform direction, evaluate architectural and operational tradeoffs, and prioritize work across features, defects, resiliency, and technical debt. 

• Translate complex business and customer problems into well-sequenced product investments with clear value, dependencies, and measurable outcomes. 

• Represent the voice of the customer, user, and enterprise by combining customer insight, market context, operational signals, and internal stakeholder needs. 

• Drive alignment across business, technology, design, and operational partners to deliver high-impact solutions and ensure successful adoption. 

• Manage and prioritize the backlog to support iterative delivery while preserving focus on strategic outcomes rather than output alone. 

• Author, refine, test, and accept stories as needed to enable effective execution by the product team. 

• Communicate product direction, tradeoffs, progress, and outcomes clearly to stakeholders and leadership. 

Essential Skills: 

• A minimum of 4 years of product management experience leading technical products, platforms, APIs, services, data products, or developer experiences. 

• Strong experience in billing, payments, or adjacent financial platforms, preferably within insurance or another highly regulated financial environment. 

• Demonstrated ability to partner closely with engineering and architecture teams on systems thinking, service design, integration patterns, data flows, reliability, and scalability. 

• Proven track record of defining strategy and using metrics to drive prioritization, decision-making, and measurable outcomes. 

• Experience leading discovery and experimentation to validate assumptions and improve product direction. 

Desirable Skills: 

• Experience with customer facing financial flows where accuracy, auditability, resiliency, and operational excellence are critical. 

• Experience using analytics, automation, or AI/ML in pragmatic product use cases such as anomaly detection, operational efficiency, explainability, or decision support. 

• Experience working across multiple teams or products in a complex enterprise platform environment. 

Supervisory Responsibilities: 

• This role does not have direct people-management responsibilities but enjoys the highest level of ownership and autonomy.