Claims Training and Development Facilitator (12 Month Contract))

Who is Allstate: 

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca. 

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. 

Benefits to joining Allstate 

• Flexible Work Arrangements. 

• Employee discounts (15% on auto and property insurance, plus many other products and services). 

• Good Office program (receive up to $400 back after purchasing office equipment). 

• Student Loan Payment Matching Program for Government Student loans. 

• Comprehensive Retirement Savings Program with employer matched contributions. 

• Annual Wellness allowance to support employees with improving health and wellbeing. 

• Personal days. 

• Tuition Reimbursement. 

• Working within the community and giving back. 

Role Designation: Remote 

• Facilitate engaging virtual instructor-led training (VLT) sessions that drive knowledge retention and on-the-job performance 

• Deliver training aligned to defined learning objectives and Leader Guides, using effective adult learning principles 

• Monitor learner progress, identify performance gaps, and communicate insights to managers 

• Contribute to the development, maintenance, and continuous improvement of training content and materials 

• Evaluate program effectiveness using feedback and performance data, providing recommendations for enhancements 

• Partner with Claims leaders, Quality, and Compliance teams to identify learning needs and develop targeted solutions 

• Collaborate with stakeholders to align training with current processes, procedures, and business objectives 

• Support the coordination and delivery of training programs, including logistics, certification, and tracking 

• Contribute to projects by supporting instructional design, creating learning materials (e.g., job aids, presentations), and driving organizational effectiveness initiatives 

Qualifications: 

• Advanced knowledge and experience in handling Bodily Injury claims 

• Strong facilitation and presentation skills, with the ability to confidently deliver training to diverse audiences 

• Working knowledge with internal Allstate applications (Assistplus, Claims Center, PLUS, AllDocs, Genesys, etc.)  

• Applied knowledge of learning software is an asset (i.e. MS Teams, SharePoint, Workday, Degreed, Kahoot, Menti meter, etc.)  

• Excellent communication and consulting skills, with the ability to influence, engage, and build trust with stakeholders 

• Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment 

• Demonstrated problem-solving skills, with the ability to identify gaps and recommend practical solutions 

• Ability to work both independently and collaboratively, taking initiative and ownership of outcomes 

• Comfortable adapting to change and learning new tools, processes, and ways of working 

• Bilingual in French is an asset. 

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs. 

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