Inside Auto Specialist - Charlotte, NC (Hybrid)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Inside Auto Claims Specialist is responsible for assisting customers following single or multiple vehicle auto losses by providing support throughout the claims process. Your day-to-day activities include reviewing claims and managing the claim to resolution including communication with various stakeholders, including policyholders, claimants, agents, witnesses, repair facilities, and contractors. You will operate within established processes and frameworks to conduct thorough investigations, assess claims, negotiate effectively, and reach fair settlements for insurance claims involving policyholders.

About the Role:
Are you passionate about helping people through challenging moments? Join our team as an Inside Auto Claims Specialist, where you’ll play a key role in guiding customers through the auto claims process following single or multiple vehicle losses. You’ll be the trusted point of contact, ensuring claims are handled efficiently, fairly, and with empathy.

Work Location & Schedule:

During Training: IN OFFICE

• Monday through Friday, 8am-4:45pm

After Training: HYBRID (IN OFFICE & REMOTE)

• Hours: Monday–Friday between 8:00 AM – 5:30 PM, with occasional Saturday 
• Work Arrangement: Hybrid schedule – 3 days in office (Monday–Wednesday), 2 days remote (Thursday–Friday)

What You’ll Do:

• Manage auto claims from start to finish, ensuring timely and accurate resolution.
• Communicate with policyholders, claimants, agents, repair shops, and other stakeholders to gather information and provide updates.
• Use internal tools and platforms to assess claims, determine liability, and make repair and rental decisions in line with company guidelines and regulations.
• Conduct thorough investigations and apply critical thinking to evaluate claims, escalating complex cases when necessary.
• Negotiate settlements with all involved parties, ensuring fair outcomes.
• Document all claim activity accurately and promptly in accordance with company policies.
• Review First Notice of Loss (FNOL) details to verify key facts and initiate the claims process.
• Coordinate follow-ups to clarify details and confirm next steps for resolution.

What You Bring:

• Strong communication and customer service skills.
• Ability to work independently and manage multiple claims simultaneously.
• Critical thinking and problem-solving abilities.
• Familiarity with insurance claims processes and regulations (preferred but not required).
• Comfort using digital tools and platforms to manage work efficiently.

What Allstate Provides:

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitor, headset, keyboard, mouse).
• Connectivity reimbursement of $80 per month to offset a portion of your internet costs.

What You Need:

• A dedicated workspace in your residence that is private and free from distractions.
• A minimum internet bandwidth of 50 MB down/5 MB up.
• Appropriate work surface and seating.

Why Join Us?

• Competitive pay with needed support for continuous development and career advancement.
• Initial and ongoing training to get you proficient in your new role.
• Be part of a supportive and collaborative team.
• Make a meaningful impact in customers’ lives.
• Grow your career with training and development opportunities.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.

Notice of Licensing Requirements:

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor.  If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed. 

Sign on Bonus:

You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role.  This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

Note: This position is not available to residents of Puerto Rico, California, Washington, Alaska, or Hawaii.

Skills

Auto Insurance Claims, Communication, Compliance, Conflict Resolution, Critical Thinking, Customer Service, Empathy, Insurance Claims, Problem Solving, Results-Oriented, Time Management

Compensation

Base compensation offered for this role is $21.00/hr.

The candidate(s) offered this position will be required to submit to a background investigation.

 

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

 

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

 

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.