Field & Desk Auto Adjuster

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. 

Job Description

As a Field & Desk Auto Adjuster, you will be responsible for writing virtual estimates in a fast-paced, high-production environment as part of our NEST team. This hybrid role offers the opportunity to leverage your estimating expertise from home and in the field. Based on field territory volume, you will also have the opportunity to inspect vehicle damages in person, providing a balanced mix of desk and field adjusting responsibilities. Success in this role requires strong estimating skills, excellent time management, adaptability, and a commitment to delivering an outstanding customer experience.

New & Exciting Opportunity! We're seeking an experienced Auto Adjuster to join our team in a hybrid role that offers the best of both worlds, with 60% virtual desk adjusting from home and 40% field auto adjusting. This position provides flexibility, growth opportunities, and the chance to be part of a supportive and collaborative team.

The ideal candidate resides in the Spokane, WA area or Coeur d'Alene, ID territory and possesses strong negotiation, time management, and customer service skills, along with the ability to adapt in a fast-paced environment and work effectively as a team player. Experience with auto insurance estimating, including both desk and field appraisals, is required, along with proficiency in the CCC One estimating platform. While adjuster licensing is preferred, it is not required; candidates must be willing to obtain the appropriate license during training if not currently licensed.

Key Responsibilities

• Applies thorough understanding of regulatory compliance and fair claims practices

• Builds established relationships with both internal and external customers

• Exhibits proficient estimating fundamentals in order to create estimates of damages on 1st and 3rd party material damage losses

• Processes a deep understanding of the content of all policy types written by the company

• Negotiates settlements, makes settlement payments and documents all activities in the file within escalated authority limits

Supervisory Responsibilities

• This job does not have supervisory duties.

#LI-AS2

 

Skills

Auto Collision Repair, Auto Damage Appraisal, Automobile Accidents, CCC ONE, Damage Assessment, Flexibility, Negotiation, Time Management

 

Compensation

Base compensation offered for this role is:
Field Adjuster Cons I: $26.49 – $37.50/hour
Field Adjuster Cons II: $28.03 – 39.42/hour
Compensation is based on experience and qualifications. Total compensation for this role may include additional components, such as incentive pay (for example, commission or bonus), if applicable.
 
Notice of Licensing Requirement: As a condition of employment, you are expected to satisfy licensing requirements. Failure to complete these requirements within the time frame designated by the hiring department may result in the recommendation to terminate your employment with National General Insurance, an Allstate Insurance Company. In addition, you must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal. Failure to retain appropriate licensing could lead to disciplinary action up to and including termination of your employment. In addition, you must agree to surrender any currently held resident license (producer or adjuster) that is inconsistent with your role at National General Insurance and terminate all non-Allstate appointments upon being hired for any role within Allstate Insurance Company.

 

 

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

 

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

 

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.