Manager Property Large Loss Field Claims

Who is Allstate: 

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca. 

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.  

Benefits to joining Allstate 

• Flexible Work Arrangements 

• Employee discounts (15% on auto and property insurance, plus many other products and services) 

• Good Office program (receive up to 400$ back after purchasing office equipment) 

• Student Loan Payment Matching Program for Government Student loans 

• Comprehensive Retirement Savings Program with employer matched contributions 

• Annual Wellness allowance to support employees with improving health and wellbeing 

• Personal reflection day 

• Tuition Reimbursement 

• Working within the community and giving back! 

Role Designation:  Hybrid 

Responsibilities: 

• Provide support, guidance, leadership and motivation to promote maximum performance. 

• Provide an environment to foster best in class customer service 

• Responsible for implementing best practices based on company goals. 

• Champion organizational transformation initiatives. 

• Lead implementation of technology, process, and workflow improvements. 

• Build engagement and adoption through effective communication and coaching. 

• Determine and delegate claims settlement authority to claims representatives. 

• Responsible for preparing executive reporting and analysis that is consistent with defined standards and processes. 

• Provide technical guidance to staff on claim investigation, reserving evaluation and resolution of claims. 

• Partner with analytical team to produce necessary results and trending reports for leadership. 

• Evaluate, handle and adjust assigned property or other claims from members and other claimants. 

• Manage all aspects of the day-to-day operations of claims production. 

• Collaborate with other Claims and business leaders to define and drive enterprise initiatives. 

• Ability to lead through ambiguity and make decisions under high-severity, high-exposure situations. 

• Demonstrated capability to balance customer outcomes, financial stewardship, and operational objectives. 

• Ability to identify emerging trends and develop proactive loss-management strategies. 

• Oversee monitoring and tracking of individual and unit's performance against established productivity and quality metrics. 

• Identifying improvement opportunities and solutions through change or modification of existing quality and severity initiatives to improve results, including recommendations to modify Best Practices. 

• Assuring proper execution and regulatory/legislative compliance of claim procedures and practices and making process recommendations to ensure full compliance to requirements 

• Providing input and participation for government, industry and other related organizations and committees to positively influence claim problems and practices 

Qualifications: 

• CIP/FCIP designation is an asset 

• University Degree, College Diploma or relevant certification 

• 10 or more years of experience and advanced knowledge in complex property claims 

• 5 or more years of experience in Field claims 

• Management experience is an asset 

• Experience in training and coaching 

• Advanced writing skills 

• Bilingual in French and English is an asset 

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs. 

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