Overview
The Client Administration and Implementation Analyst at Allspring Global Investments is a unique opportunity to be at the forefront of institutional client transition management, onboarding, and client life cycle events. This role is perfect for someone who is passionate about delivering superior client experiences and transforming operational processes. You will be a vital contributor to our client service-focused operations, ensuring efficiency, control, and exceptional client satisfaction.
We currently operate in a hybrid working model, whereby you will be required to work in-office 4 days per week.
Location(s): Milwaukee, WI or Charlotte, NC
Responsibilities
- Facilitating smooth onboarding of institutional clients by collaborating with clients, partners, and internal team members. This includes coordinating client agreements, conducting AML/KYC reviews, and ensuring compliance with investment guidelines.
- Identifying, logging, and tracking key elements of account setup, including unique reporting requirements, compliance restrictions, MFN's, fees, etc., and coordinating with key partners such as distribution enablement, operational support, or regulatory reporting.
- Leading client lifecycle events, including transitions of client custodians, handling client cash flows, and managing account terminations, ensuring all processes are completed flawlessly.
- Acting as a central point of contact for a wide range of operational, regulatory, and administrative inquiries by supporting the team email inbox.
- Reviewing and interpreting legal contracts and agreements, as well as investment guidelines, presenting these elements in both internal and external communications.
- Continuously assessing and analyzing accounts for compliance, documentation exceptions, data quality, and maintenance of files and systems to minimize operational risk.
- Leading client service projects and coordinating internally, maintaining account master and retention of client and internal documentation that supports business processes.
- Analysing and resolving complex customer service, operational, and systems-related issues, ensuring they are handled efficiently and effectively.
- Building strong business partnerships across various functions, including but not limited to portfolio managers, distribution, legal, risk, compliance, regulatory reporting, data, and technology.
- Partnering with compliance, legal, and risk teams to comply strictly with all relevant regulatory requirements and compliance procedures.
- Contributing to institutional client operational due diligence questionnaires, ensuring all responses are precise and comprehensive.
- Improving processes & enhancing controls, specifically with the use of technology with a focus on PowerApps platform.
- Defining, and documenting procedures, and completing the tasks outlined in the Allspring Operations strategic plan.
- Anticipating and providing solutions to the most complex business and operations challenges, ensuring all issues are resolved successfully.
- Contributing to the long-term vision of client, team member, operational, risk, cultural, and financial outcomes to be achieved with transformation.
- Ensuring flawless implementation of all compliance and regulatory requirements, and meeting service agreements with all collaborators and customers.
- Participating in ongoing reviews of end-to-end business processes to determine where we can simplify and create more efficiencies.
- Contributing to our continuous improvement program to ensure processes and procedures remain current and appropriate.
Qualifications
Required Qualifications
- Experience in one or a combination of the following: institutional account onboarding, transition management / implementation, investment operations project management and/or strategic planning.
- Expertise in the asset management industry, specifically experience working with institutional clients.
- Experience working with investments, legal, operations, and distribution.
- Functional knowledge of Microsoft applications, including excel, word, outlook, PowerPoint and Copilot.
- Track record of building successful relationships and collaborating with business leaders and partners while driving for tangible results.
- Knowledge of investments including currency FX, multi asset solutions, alternatives, fixed income, and equity.
- Experience managing highly complex issues and shepherding solutions across teams.
- Proven ability to manage and mitigate risk and make sound decisions.
- Ability to drive change toward continuous improvement and excellence.
- Excellent verbal, written, and interpersonal communication skills.
- Strong planning and execution abilities.
- Experience leading efforts with multiple stakeholder groups.
- Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment.
- Ability to work effectively in a team environment and across organizational levels, where influencing, flexibility, collaboration, and adaptability are critically important
- Bachelor's degree or higher
Preferred Qualifications
- Functional knowledge of advanced Microsoft applications, including PowerBI and PowerApps
- Experience in workflow optimization, technology enhancements and process streamlining initiatives
Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.
Compensation
Base Pay Range: $80,000 - $110,000
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary bonus programs, or other annual or non-annual incentive or sales plans.)
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Disclosure
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status