Customer Success Manager

The 4 biggest blockchain strengths are also its weakness

• Permissionless nature leads to fragmentation of meaning

• Decentralization leads to too many standards

• Immutability leads to exponential data + query infrastructure complexity

• Neutrality means that no one is accountable for interpretations

Blockchain data is public. It is not usable at institutional scale. Despite being open, blockchain data is fragmented, hard to interpret, and painful to maintain. Even a simple question like “Who are the largest Ethereum token holders over time?” can require running nodes, ingesting full chain history, decoding contracts, cleaning edge cases, and writing complex SQL.

Blockchains are optimized for writes, not reads.

They are built for consensus and execution, not searchability, standardization, or financial interpretation. Blockchains are computers, not databases. Every protocol defines its own schema. The same economic action can be encoded in dozens of different ways. The result:

• Fragmented standards

• Exponential complexity

• No accountability for interpretation

• Events without economic meaning

Finance cannot operate on that, it needs an effective system of record.

Allium is building the System of Record for Onchain Finance

Allium ingests, verifies, and standardizes data across 140+ blockchains and 30+ petabytes of history. We close four structural gaps that prevent blockchains from becoming systems of record:

• Semantic Gap: Translating raw events into financial concepts like payments, trades, deposits, and staking income

• Standardization Gap: Mapping thousands of protocols into a single canonical cross chain schema

• Infrastructure Gap: Read optimized, globally distributed data at web scale

• Accountability Gap: Auditable methodology, SLAs, and SOC 1 and 2 compliance

The result is a neutral, canonical data layer institutions can build on with confidence.

Finance is moving onchain

Stablecoins, tokenized assets, trading, staking, and lending are growing rapidly. Institutions need a trusted source of truth for onchain financial activity, just as they rely on Bloomberg or DTCC in traditional markets. Raw blockchains cannot serve that role.

As AI agents begin transacting autonomously, the requirement becomes even stricter. Agents cannot reason over raw event logs. They need structured data, attribution, condition checks, and auditability.

Allium is the read layer that makes onchain finance usable for humans and machines.

Who We Serve

Allium powers three core personas with the same canonical data foundation:

1. Finance, Accounting, and Risk TeamsThey need reliable, audit grade answers. They rely on Allium for financial reporting, reconciliation, compliance, risk monitoring, and defensible metrics that can stand up to auditors and regulators.

2. Engineers and Product Teams They need low latency, production ready infrastructure. They use Allium to power wallets, trading systems, payment rails, staking infrastructure, and real time applications that cannot break.

3. Strategy, Research, and Executive Teams They need clarity and insight. They use Allium to understand ecosystem economics, market structure, user behavior, competitive dynamics, and where capital is flowing onchain.

and of course.. agents 🦞. Our customers and users include Visa, Stripe, G-SIB Banks, Big 4 Accounting firms, BCG, Coinbase, Phantom, Uniswap and cited by the Federal Reserve.

As a Customer Success Manager at Allium, you will own and scale our post-sales customer experience, ensuring customers maximize their success with Allium's blockchain data infrastructure. You won’t just manage accounts — you’ll craft a world-class Customer Success motion purpose-built for the next generation of Web3 companies.

This is a high-impact, strategic role that sits at the intersection of Customer Success, Product, Sales, and Engineering. You'll be responsible for onboarding high-value enterprise customers, optimizing customer health and retention, and building expansion strategies across a diverse portfolio of users — from large institutions to fast-moving digital-native teams.

You'll directly manage a $5M+ ARR book of business and play a pivotal role in growing Allium’s Customer Success team and programs from the ground up.

Responsibilities

• End-to-End Customer Journey: Own onboarding, product adoption, training, renewals, advocacy programs, and expansion across your accounts.

• Strategic Success Planning: Design and implement scalable Customer Success strategies that align with customer lifecycle stages and revenue goals.

• Expansion Leadership: Partner closely with Sales to drive upsells, cross-sells, and identify new revenue opportunities inside accounts.

• Executive Alignment: Build and nurture executive relationships with key customer stakeholders and act as a trusted strategic advisor.

• Product Collaboration: Translate customer feedback into actionable product insights and prioritize features that drive stickiness and revenue growth.

• Customer Health Metrics: Build and own a comprehensive health scoring system to monitor adoption, engagement, and at-risk accounts.

• Process and Playbook Development: Create frameworks, QBR templates, customer education programs, and proactive engagement models.

• Customer Advocacy: Turn successful customers into advocates through case studies, references, and participation in product advisory boards.

• Team Leadership (Future): Contribute to the early hiring, mentoring, and scaling of the Customer Success organiza...[truncated]