[GSD] People Technology Manager - Workday Implementation Team (Bangkok based)

Get to Know our Team:   

The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity, providing the hardware, software, and system access that enable employees to work efficiently across our global offices. Operating across multiple countries, the team delivers reliable support to Agoda employees whether they are in the office, working remotely, or traveling. 

Within GSD, the People Technology (HR Tech) team manages the systems that power Agoda’s people operations. Our platforms, including Workday, support key HR processes such as employee lifecycle management, performance reviews, and organizational data, helping the company scale efficiently while improving employee experience. 

The Opportunity 

Agoda is looking for a People Technology Manager (Implementation Team) to lead our Workday Functional Team and play a pivotal role in transforming how technology supports our global People operations. 

Working across platforms such as Workday, Zendesk, and Greenhouse, you will lead the implementation of new Workday modules, revamp existing capabilities, and drive continuous improvements across Agoda’s HR technology ecosystem. 

You will be a key driver of Agoda’s HR Tech Transformation journey, helping implement solutions such as Workday Journeys and contributing to the organization’s Workday AI agent roadmap. You will also evaluate current module design, identify enhancement opportunities, and present strategic recommendations to senior leaders within the People team. 

In addition, this role offers the opportunity to work closely with Agoda’s Technology teams to explore and build hybrid solutions for emerging HR Tech use cases. 

In This Role, You'll Get To 

• Develop the technical roadmap and implementation plan for Agoda’s HR Tech transformation journey, in partnership with the People Tech PMO Manager. 

• Assess current functional configurations and identify continuous improvement opportunities to reduce technical debt, while shaping governance for application management, change requests, and project implementation best practices in partnership with the People Tech Operational Excellence Manager. 

• Lead a team of experienced SMEs in implementing, enhancing, and revamping Workday modules across Agoda. 

• Strengthen team capability, technical portfolio, and organizational resiliency through talent development and capability building. 

• Define and drive OKRs aligned to the HR Tech transformation journey together with People Tech Leadership 

• Partner closely with key leaders across Agoda to align HR technology initiatives with business priorities. 

 

What You'll Need to Succeed 

• Minimum 5 years of experience leading cross-functional teams, preferably in a Workday environment 

• Proven experience driving HR digital transformation across platforms such as Workday, Zendesk, ServiceNow, and Greenhouse, including end-to-end implementation delivery 

• Strong understanding of Scrum ceremonies and experience operating effectively in an Agile environment 

• Good knowledge of the Workday SKU landscape, including Journeys, Recruiting, Position Management, AI Agents, and Adaptive Planning 

• Solid understanding of the hire-to-retire lifecycle, with the ability to translate business requirements into an HR transformation roadmap 

• Comfortable working in ambiguous environments, with a proactive approach to identifying and resolving edge cases, dependencies, and potential risks 

• Strong team player with a high sense of ownership, able to contribute subject-matter expertise while collaborating to solve complex challenges 

• Demonstrated ability to drive continuous improvement initiatives that simplify processes, enhance scalability, and reduce operational complexity 

• Strong project and stakeholder management capabilities, with experience partnering effectively across cross-functional teams 

• Ability to use data and analytics to generate insights and support informed decision-making 

• Fluent in written and spoken English 

It's Great If You Have 

• Workday Techno-functional skills 

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