Account Manager, Spanish Speaking - Europe, (Cairo-based)

The Opportunity:

As an Account Manager your key objective is to grow the coverage and quality of Agoda’s supply network by remotely managing a portfolio of hotel partners in the mid-tail segment. You will be responsible for maximizing partner engagement, driving portfolio performance, and improving supply metrics through digital-first account management at scale.

In this role, you’ll get to:

• Own and manage a portfolio of 75–100 hotels within the mid-tail segment.
• Build and maintain strong partner relationships remotely via calls, emails, and virtual meetings.
• Drive improvements in key supply metrics (SHS, DS, Pvar, AV) by analyzing performance and recommending solutions.
• Activate Agoda products and promotions for partners, track deal performance, and ensure outcomes are documented.
• Use Agoda’s digital tools (Avaya, HubSpot, SHS/DS Playbooks) for outreach, logging, and reporting.
• Ensure at least 90% portfolio coverage each quarter, prioritizing underperforming properties for higher impact.
• Participate in training to stay updated on new tools, processes, and best practices.
• Act as a point of contact for partner escalations within your assigned portfolio.

What you’ll need to succeed:

• Excellent command of English and Spanish (both written and spoken)
• Minimum 4 years’ experience in account management, business development, or supply/e-commerce role.
• Strong relationship management and negotiation skills, with proven success in B2B engagement.
• Analytical mindset, with experience using data to drive decisions and performance outcomes.
• Comfort with digital-first work (remote portfolio management, call systems, CRM tools).
• Self-driven, organized, and able to manage a large portfolio independently.
• Strong communication skills, capable of holding multiple meaningful partner conversations daily.
• Ability to adapt quickly to evolving workflows, tools, and business priorities.