Job Description

Agilent is looking for a motivated individual to join their Customer Engagement and Channel Enablement Organization.  This is a dynamic role where you will get the opportunity to partner with various departments within Agilent such as sales, contracts, finance, IT, etc. to satisfy customers, support key strategic initiatives, conduct analytics, etc., and help drive incremental revenue.

Key Responsibilities

• Point of contact for Sales Representative to get status or other order information/questions

• Perform various sales support duties relating to ordering and general customer support responsibilities

• Providing administrative support with pricing, quoting and discounting requests including obtaining approvals and ensuring submitted requests are handled accurately and timely

• Submitting internal orders and No Charge orders which includes obtaining information from Sales Reps and obtaining manager approvals

• Working with external customers to verify payment terms and obtain documentation on Health & Safety, ISO, Assessments & Surveys, Vendor Setup, etc.

• Working with IT, procurement, and other teams to support the onboarding of new employees, including ordering PCs and other equipment, as well as arranging new user setup for tools and resources

• Updating and creating Support and Process documentation as required

• Enable seamless flow of orders across the customer journey from the PO to Installation, by working with other teams to provide quick response times for customer inquiries

• Act as a liaison between Sales Representatives, customers, and business partners (COpC, WLA, FSE etc.) with order

• Proactively identify and assist in resolving issues or delays

• Communication – Keep Sales Representative and customer updated on any issues or delays

• Determine what to do when situations fall out of process and work with Business Partners to avoid delays

• Assist with gathering customer data (for example, correct email, phone number and address), as well as updating CRM

• Additional SAP/CRM and SF support and guidance, pulling invoices, verifying schedule of install and Services details, providing site preparation information, shipping, and delivery tracking, etc.

• Assist with Buy Back/Form and approvals

• Contribute to various projects and activities, as assigned

Qualifications

Required:

• Higher education or specialized training/certification or equivalent combination of education and experience

• Minimum of 3 years relevant experience

Desired:

• Proficient computer skills; experience in use of database software applications such as SAP, Microsoft Office, etc. desired

• Very strong quantitative and analytical skills

• Excellent verbal, written and phone communications skills

• Interest in laboratory analytical and diagnostics instrumentation, supplies, and services

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least June 12, 2026 or until the job is no longer posted.

The full-time equivalent pay range for this position is $28.27 - $53.01/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required:

No

Shift:

Day

Duration:

No End Date

Job Function:

Administration