Customer Service, Collections

India-Mumbai COE3+ years

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Major Responsibilities include but not limited to the one listed below:

- Achieve monthly collection targets and contribute to the organization's cash flow and working capital objectives.
- Proactively engage with customers through calls, emails, and other communication channels to ensure timely payment of outstanding invoices.
- Monitor customer accounts, follow up on overdue balances, and drive resolution of aged receivables.
- Ensure timely submission of invoices, supporting documentation, account statements, and other customer-required documents to facilitate collections.
- Record, track, and coordinate resolution of customer queries, disputes, and payment-related issues through appropriate internal channels.
- Maintain a healthy Accounts Receivable portfolio by minimizing overdue balances and improving collection efficiency.
- Partner effectively with Sales, Customer Service, Finance, Operations, and other internal stakeholders to resolve collection barriers and improve customer experience.
- Perform AR reconciliations, customer account reconciliations, and bank reconciliations to ensure accuracy of outstanding balances.
- Identify and escalate high-risk, delinquent, or potentially bad debt accounts to management in a timely manner.
- Ensure accurate and timely cash application in accordance with company policies and procedures.
- Prepare and analyze collection MIS reports, aging reports, and portfolio trends to provide actionable insights to management.
- Ensure compliance with applicable tax regulations and possess a working knowledge of GST, TDS, TCS, and GST-TDS implications impacting customer collections.
- Review and interpret customer contracts, purchase orders, and government tender requirements to ensure compliance with billing and collection processes.
- Conduct customer visits, when required, to strengthen relationships, resolve payment issues, and expedite collections.
- Continuously identify opportunities to improve collection processes, reduce overdue receivables, and enhance overall AR performance.

Qualifications

Minimum 3 years of experience in Collections, with a strong focus on the India market.
Proven experience managing a large and diverse collections portfolio, including responsibility for 300+ active customer accounts.
Qualification: Bachelors in commerce,

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.