Customer Service Admin Specialist

India-Manesar3+ years

Job Description

We are seeking a dynamic and experienced individual to join our Commercial Operations team in Manesar. This role is critical to driving end-to-end process management, ensuring customer satisfaction.

Key Responsibilities

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.
Oversee and manage daily operational activities with a focus on achieving production targets, quality metrics, and customer satisfaction
Oversee the shared mailbox and handle customer queries, requests, and follow-ups
Liaise with different departments like Collections, Tax, Contracts, and others to ensure seamless operations.
Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements or contract issues/administration.
Will be responsible for booking orders and/or processing quotes.
Resolves problems by applying established policies, procedures and tactics.
Ability to manage complex administrative processes with visibility across the entire value chain.
Lead the resolution of customer concerns, partnering with global teams to tackle complex operational issues.
May require ability to read/write in one or more languages. Preferably German language.

Qualifications

Must be a graduate.
May require some higher education or specialized training/certification, or equivalent combination of education and experience.
Typically >3 years of relevant experience for entry to this level.

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.