Field Service Engineer - Pathology

US-CA-Remote Location-Bay Area1-2 years

Job Description

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key. Applying your communication skills, creativity, and can-do attitude is essential. The ability to help solve customer problems and a commitment to delivering the highest levels of customer service are key to building customer success.

You will be responsible for supporting our customers with on-site installation, preventive maintenance, and repair of Agilent Pathology and Genomics instruments.

Our product lines include hardware, software, networking products, and operating systems.

Installs and optimizes hardware/software/network products and configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repair services.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
May have knowledge of third-party products.
May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
May train other field engineers or customers.
May qualify leads.

Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc. Must be able to lift 60 lbs.

Territory Coverage

The ideal candidate will reside in the San Francisco CA metro area.
The position requires an active driver's license.
Company Vehicle Program: Vehicle mileage reimbursement is eligible for this territory.
Territory: Northern CA, covering southern CA, NV, UT, and the Pacific Northwest as needed.
Overnight Travel 50% and could include weekend work, overtime, and overnight travel, as needed.

Job Requirement:

Meet Agilent-approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include, but are not limited to, post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer-requested screening is a requirement of this position.

Qualifications

Bachelor's, master's or other university-level degrees within the science field -- e.g. biochemistry, biotechnology or similar-- are highly preferred; may consider applicants with an equivalent combination of education, training, and experience.
1-2+ years of experience working with analytical instrumentation, ideally including repair, maintenance, and/or troubleshooting.
Experience or expertise with Pathology handling equipment specifically IHC instrumentation.
Experience in Medical Diagnostics would be ideal.
Familiarity with functioning within the service standards of ISO 13485.
Ability to solve high-impact problems related to product availability; typically, system/ solution-focused.
Excellent verbal and written communication skills.
Strong customer relationship-building skills are essential.
Ability to travel 80% of the time.
A valid driver's license is required for this position.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least August 31, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $40.80 - $63.75/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.