Customer Service Associate

US-DE-Wilmington3+ years

Job Description

We are looking for a motivated and team focused Customer Service Associate who will be a part of a fast paced, diverse, work environment where you take ownership of your work while collaborating closely with your team and internal and external partners! In this job you will support customers and teammates while collaborating with a global internal team. This is a Customer Service environment that requires excellent communication, and organization skills.

As a member of the Americas Customer Operations Center, you take responsibility for providing an exceptional customer service experience focused on first contact resolution.

Shift Hours: 9:30 to 6 PM Mon - Fri ET

This role follows a Hybrid work schedule. Agilent’s Hybrid model consists of up to 2 days (Monday and Friday) working remotely and 3 days (Tuesday, Wednesday, and Thursday) on site.

Responsibilities:

Handle a high volume of phone calls, chats, and emails in a Call Center environment.
Solve problems of limited scope and complexity, taking ownership of customer issues and resolutions.
Place phone and written customer orders.
Grow and maintain customer relationships.
Ensure the highest level of customer service and satisfaction.
Research Billing and Invoice Inquiries as well as disputes.
Adopt/apply Continuous Improvement’ mindset by identifying improvement opportunities and driving implementation.
Positively handle customer service environment challenges.
Cross-training to learn and perform additional activities as business needs dictate.

Qualifications

Bachelor's Degree or equivalent work experience
Minimum of 3 years Customer Service experience
Prior call center experience preferred
Insurance, healthcare or medical billing experience preferred
Excellent written and verbal communication skills
Familiarity with SAP or related order processing platforms

Additional Details

This job has a full time weekly schedule. Applications for this job will be accepted until at least August 7, 2026 or until the job is no longer posted.

The full-time equivalent pay range for this position is $22.89 - $35.76/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.