Bids, Tenders & Sales Support

Job Description

The Bids, Tender & Sales Support Specialist supports Agilent's APAC commercial organization by managing key Bids & Tenders activities while also supporting critical Sales Support and Quote-to-Cash (QTC) processes. This role acts as part of the Sales team, partnering with Sales Process support (SPS) teams and key cross-functional stakeholders to ensure timely tender submissions, operational excellence, customer satisfaction, process compliance, and business growth.

The position serves as a key liaison between Sales and other stakeholders to drive tender success, sales operations effectiveness, digital transformation, and continuous improvement initiatives.

Key Responsibilities

Bids & Tenders Identification, Management & Analysis

• Consolidate and report on Bids & Tenders (B&T) operational metrics, market trends, local legislative changes, and key business needs.
• Act as part of the Sales team, partnering with SPS and cross-functional stakeholders to support tender-related and commercial activities.
• Proactively identify and assess tender opportunities through government portals, customer requests, and industry platforms.
• Analyze tender requirements, terms and conditions, evaluation criteria, compliance risks, and customer procurement trends.
• Develop competitive intelligence and recommend strategies to improve bid quality, win rates, and business outcomes.

Bids & Tenders Preparation, Operations & Compliance

• Coordinate end-to-end tender preparation and submission activities, including approvals, pricing, technical information, and supporting documentation.
• Prepare accurate, complete, and compliant bid proposals while serving as the primary point of contact for tender-related communications.
• Maintain BTTT (Bids & Tender Tracking Tool), tender databases, SharePoint sites, Teams channels, and documentation repositories to ensure data integrity, audit readiness, and knowledge sharing.
• Collaborate with Sales, Contracts, Finance, Legal, Compliance, Global Trade, WWCQ, and SPS teams to ensure successful tender execution and issue resolution.
• Ensure all tender activities are conducted in accordance with Agilent's legal, ethical, compliance, and audit requirements.

Sales Support & Commercial Operations

• Support end-to-end Quote-to-Cash (QTC) activities including quote creation, order booking, contract documentation, and customer support.
• Ensure timely and accurate processing of commercial transactions in accordance with established business SLAs.
• Maintain high-quality data within Salesforce CRM, SAP, CPQ, and other business systems.
• Support country-specific customer documentation and commercial requirements.
• Collaborate with Sales, Service, Logistics, Finance, and Operations teams to resolve customer and operational issues.
• Function as a key champion of Sales Process Excellence initiatives and support Ease of Doing Business (EODB) efforts.
• Solve a broad range of system, workflow, and operational issues of varying scope and complexity.

Reporting, Analytics & Continuous Improvement

• Generate regular and ad-hoc reports on tender activities, submission rates, win/loss ratios, reasons for success and failure, and market trends.
• Analyze tender outcomes to identify opportunities for improving bidding strategies, win rates, and operational efficiency.
• Analyze operational data and generate reports to support sales and business decision-making.
• Identify opportunities for process simplification, automation, standardization, and digital transformation.
• Support regional projects, system enhancements, and continuous improvement initiatives.
• Drive the adoption and effective use of AI and digital tools (e.g., Microsoft Copilot) to improve operational efficiency, automate workflows, support decision-making, and accelerate continuous process improvement initiatives.

Qualifications

• Bachelor’s Degree in Business Administration, Commerce, Marketing, Sales, Operations, or related field.
• 3–5 years of experience in Bid & Tender Management, Sales Support, Commercial Operations, Customer Support or Business Process Management.
• Experience in Scientific Instruments, Life Sciences, Medical Devices, Healthcare, or related industries preferred.
• Strong understanding of procurement processes, tender management, and commercial operations.
• Proven experience managing complex tender submissions and supporting commercial operations processes.
• Experience with Salesforce CRM, SAP ERP, CPQ, and Microsoft Office applications.
• Excellent communication, stakeholder management, analytical, and problem-solving skills.
• Ability to manage multiple priorities and work effectively under tight deadlines.

• Strong understanding of procurement processes, tendering requirements, Quote-to-Cash (QTC), and commercial business operations.
• Experience with Salesforce CRM, SAP ERP, CPQ, Microsoft Office, and collaboration platforms such as SharePoint and Teams.
• Familiarity with Power BI, business analytics, workflow automation, and AI-enabled productivity tools such as Microsoft Copilot.
• Ability to leverage AI and digital technologies to streamline processes, improve reporting, automate routine tasks, and enhance business decision-making.
• Excellent communication, stakeholder management, analytical, problem-solving, and organizational skills.
• Ability to manage multiple priorities, work under pressure, and deliver high-quality results with strong attention to detail.
• Self-motivated, adaptable, and capable of working independently as well as collaboratively in a fast-paced environment.

Key Competencies

• Customer Focus
• Bid & Tender Management
• Sales & Commercial Operations Excellence
• Digital & AI Mindset
• Data-Driven Decision Making
• Process Excellence & Continuous Improvement
• Stakeholder Management & Collaboration
• Problem Solving & Analytical Thinking
• Compliance & Governance
• Adaptability & Learning Agility

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

Occasional

Shift:

Day

Duration:

No End Date

Job Function:

Administration