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Senior Control Room Operator
AECOMOmaha, USASenior2+ years
Apply Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description AECOM is seeking highly motivated and dependable Control Room Operators to staff a traffic operations control room in Omaha, Nebraska. Applicants will need to be professional, reliable, self-motivated, and able to follow strict standard operating procedures. The qualified applicants will need to clearly demonstrate their knowledge of Nebraska’s Interstate and Arterial Road Network and basic proficiency with computer and communication systems. Applicants will also need to confirm their willingness and ability to work in a 24/7/365 operating environment, which may include weekend, night, and holiday shifts. These positions are responsible for monitoring, detecting and reporting traffic incidents on Nebraska’s roadways, and coordinating with response agencies to manage the clearance of traffic incidents. The primary responsibility of this position is to use intelligent transportation system devices to detect and verify incidents, coordinate a response and communicate the impacts to stakeholders. Once the Control Room Operator has confirmed a traffic incident and coordinated with the appropriate jurisdiction for response, the operator then distributes traveler information through a variety of communication platforms such as digital message signs, websites, social media, and media outlets. Control Room Operators execute their responsibilities from a Traffic Management Center (TMC), located in Omaha, Nebraska. The environment is a technological hub for traffic operations, which uses a variety of different technologies for the purpose of enhancing safety and mobility. Other Responsibilities Include :
- Managing and logging traffic incidents in an advanced transportation management system software.
- Coordinating and dispatching incident response crews to incidents in a safe, timely and efficient manner.
- Detecting, confirming, and tracking equipment failures affecting control room operations (e.g., central system, computers, CCTV cameras, digital message signs, etc.).
- Coordinating with local, regional, and statewide stakeholders on all control room activities by providing essential and timely incident information and status.
- Informing first responders of traffic related incidents involving injury and assisting with coordination of lane closures and diversion routes.
- Coordinating incidents (to include traffic signal system malfunctions) with local municipalities for resolution and information dissemination.
- May be subject to short or no-notice work assignments during emergency events.
- Rotating shift schedule, available morning, afternoons, and evenings.
- Controlled, indoor environment with dimmed lighting.
- Significant periods of sitting, CCTV camera viewing and data entry.
- Heavy volume of telephone, radio and computer usage.
- Closely supervised shift schedule; monitored performance with routine evaluation.
- High School + 2 or more years prior experience as a Traffic Monitoring Operator or other related experience.
- Driver’s license is in good standing.
- Associate’s degree.
- Prior experience working in a fast paced, technology infused environment.
- Sponsorship is not offered for this position.
- To promote service continuity and preserve institutional knowledge, current NDOT TMC employees will be preferred candidates for AECOM positions.