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Service Delivery Specialist - Time & Labor
AECOMTaguig City, PHL3+ years
Apply Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description This role is primarily responsible for providing simple to moderately complex support to the day-to-day time and labor process and ensure the accurate posting of timecard transactions based on relevant policies, regulations, and standard processes.
- Performs simple to complicated time and labor processes to support the overall timekeeping services in compliance with methodologies, relevant regulations, and established standards.
- Gathers and Reviews timesheets and verifies attendance or hours worked in line with standard methodologies and processes.
- Performs weekly close process to ensure accurate posting of timecard transactions.
- Provides support on extracting period-end reports such as post-payroll reports based on the stakeholder’s requirements.
- Runs regular reports for timekeeping transactions.
- Answers simple to complicated timekeeping inquiries using company systems based on standard procedures.
- Escalates and analyzes identified issues and concerns to the Team Lead for timely resolution.
- Maintains the SOP/DTP of current processes and incorporates documentation updates as required.
- Performs simple to complicated routinary tasks in compliance with service-level agreements, processes, policies, and procedures.
- Assesses identified issues and collates documentation to assist in investigating and resolving common and recurring issues
- Contributes and supports in generating simple CI initiatives to streamline processes
- Performs ad hoc tasks as requested or assigned.
- Monitor, review and validate Oracle Time & Labor Interface reports
- Process simple and complicated SNOW requests pertaining to timekeeping, including monitoring and closing of cases.
- Bachelor’s degree or at least 3 years of relevant work experience.
- Intermediate proficiency in MS Office tools
- Proficient knowledge and understanding of Timekeeping processes and procedures.
- Experience working in an outsourcing, shared services, or similar model with compensation-related roles or other similar functions is preferred.
- Intermediate knowledge in HR Systems, preferably Oracle, ADP, and ServiceNow or other similar platforms and tools