O2C Senior Specialist, Collections

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description

• Manage daily collections activities involving monitoring of portfolio within agreed service level agreement.
• Prepare and present reports on collection activities and progress.
• Perform proactive calls and emails to clients to discuss their outstanding invoices
• Assist the Team Leader to manage the debtor lifecycle and in bringing down the company’s days sales outstanding.
• Investigate historical data for debts and bills.
• Process unallocated receipts, refunds and adjustments.
• May be involved in selected process transition activities.
• Participate in various stakeholder meetings.
• Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
• Perform varied simple periodic and ad hoc tasks as assigned by the Team Leader or Manager.
• Address critical issues with the guidance of Team Leader within the prescribed turn-around time.
• May support Team Lead in data gathering and report generation.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Perform transition-related activities such as process training & desktop procedures creation.
• Support selected simple process improvement initiatives to streamline processes.

Qualifications

• Bachelor’s degree in Accounting/Finance or equivalent relevant courses
• 5+ years of relevant professional experience in Collections
• Advanced proficiency in MS Office tools
• Advanced knowledge and understanding of accounting standards and procedures and internal controls
• Experience working with ERP & CRMs e.g. Oracle, SAP, Service Now and Salesforce
• Experience in process improvements and other transformation activities is an advantage
• Experience in process migration/transition is a plus
• Experience working in a global engineering and consulting firm or similar in a shared service/BPO environment is preferred
• Must be amenable to work on fixed night shifts and 3 days onsite per week.

Additional Information At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. _To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment._ About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, and service recognition awards. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. ReqID: J10155429 Business Line: Geography OH Business Group: DCS Strategic Business Unit: GBS Career Area: Finance Work Location Model: Hybrid