IT Service Delivery Support Specialist
AECOMCompany Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
AECOM seeks an IT Service Delivery Support Specialist to join our Corporate IT team. The IT Service Delivery Support Specialist will ensure our customers’ needs and expectations are properly understood. This role reports to the AMER Regional IT Service Delivery Manager. The role is expected to have the knowledge and experience to function as a ‘trusted’ partner to the AECOM business.
The responsibilities include but are not limited to:
- Support all the PCs onsite in the two Colombia offices as well as remote support to LatAm.
- Take direction from the AMER IT Service Delivery Manager
- Provide day-to-day IT Service Delivery services for the Columbia, Bogota officeNew Hire PC Demand ManagementNew Hire Deployment and supportPC RefreshAsset Retrieval for leaversSoftware InstallsHardware Break Fix issuesAsset Returns/Disposals
- Ensure proper inventory management of assets within the office and update in ServiceNow
- Ensure proper recording, documentation, and closure of tickets.
- Report back on regional issues and challenges to the IT Service Delivery manager.
- Support ongoing and new IT projects.
- Ensure current ITSM processes are being followed.
- Partner with AECOM providers to support any L3 activities in the region.
- Track and optimize the Onboarding, Offboarding and PC Refresh processes.
- Document and communicate processes, procedures, and standards.
- Ensure knowledge articles, training and how-to documents are created.
- Identify opportunities for improvement within the region.
Qualifications
Minimum requirements:
- HS + 10 YORE or demonstrated equivalency of experience and/or education
- Fluent in English (Speaking, Reading & Writing)
Additional Information
Relocation assistance is not available for this position
Sponsorship for Colombia work authorization is not available for this position, now or in the future.
At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.
What makes AECOM a great place to work
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.