Quality Assurance Sr. Specialist

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description

• Perform quality checks and audits on GBS processes and services in compliance with quality standards, service level agreement, process, policies, and procedures.
• Analyze QA data and report findings to the QA Process Lead.
• Prepare audit reports and highlight areas of non-compliance or improvement.
• Collaborate with other team members to address quality issues.
• Maintain accurate records of QA activities and results.
• Participate in the QA Calibration process.
• Assist in developing and updating QA documentation and manuals.
• Escalate issues and recommend resolutions to the Team Lead for timely resolution. May support junior members of the team in addressing routine issues within the assigned processes.
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
• Contribute to providing feedback and process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.
• Stay updated on industry best practices and regulatory requirements.

Qualifications Minimum Requirements:

• Bachelor’s degree in any field and/or at least 2 years of relevant work experience in QA
• Knowledge of QA processes and standards.
• Intermediate proficiency in MS Office tools (Word/PowerPoint/Outlook/Excel/Visio) and Adobe Acrobat Pro DC
• Experience working in an outsourcing, shared services, or similar model within a similar function.
• Experience in the use of other HR Systems e.g. Workday, ServiceNow, Power BI other QA platforms and tools is preferred.
• Understanding of Process Mapping Tools and Methodology is advantageous.
• Must be amenable to a fixed night shift and a hybrid work setup requiring onsite attendance three days per week.

Additional Information At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. _To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment._ About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, and service recognition awards. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. ReqID: J10156392 Business Line: Geography OH Business Group: DCS Strategic Business Unit: GBS Career Area: Quality Work Location Model: Hybrid