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Employee Services Coordinator - Onboarding
AECOMTaguig City, PHL
Apply Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description
- Work with guidance to manage all activities relating to pre and post hire activities, ensuring employees receive appropriate resolution in a timely manner and all necessary follow up is carried out in line with all legislation and AECOM policy
- Able to multitask and work on more than one issue simultaneously ensuring the prioritization of urgent requests
- Responsible for the accurate and timely resolution of all queries, ensuring issues are escalated for timely resolution as required
- Develop and maintain excellent relationships with customers and stakeholders, ensure communication is effective and informative
- Provide guidance and support to onshore partners for queries relevant to appropriate pre and post hire activities
- Ensure the highest level of customer service is maintained at all times
- Responsible for ensuring confidentiality is maintained at all times
- Responsible for ensuring quality standards are met and maintained - ensure all work is done to a high standard and that appropriate audits are undertaken as required
- Responsible for ensuring compliance with service level agreement, process, policies, and procedures
- Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated
- Responsible for ensuring adherence with standard protocols for electronic personnel file management and document storage
- Ability to work in HR systems including Workday, SmartRecruiters and Employee Center including (Self Service, Knowledge Base and Case Management) utilizing training aids and DTPs
- Basic understanding of company policies to be able to interpret and explain company policy and not solely have to rely on the verbiage in the FAQ documents to resolve related inquiries
- Contribute to SOP/DTP maintenance process by identifying opportunities to improve current processes, escalate for discussion and decision
- Contribute/Provide insights to continuous improvement initiatives by initiating improvement ideas and/or participate on CI project team to optimize processes
- Bachelor's degree preferred
- 2 years of relevant professional experience in Human Resources Services in a Shared Services/BPO Industry
- Intermediate proficiency in MS Office tools
- Basic knowledge and understanding of Human Resources Processes and Operations
- Experience working with HR Systems preferably in Oracle, Workday
- Must be willing to work midshift schedule and 3 days onsite per week
- Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)
- Ability to maintain good customer relationships with the ability to understand and respond to customer needs and requirements. (Customer Service)
- Ability to be thorough and meticulous in completing assigned reports, tasks, and documentation. (Attention to Detail)
- Ability to address basic process issues and may suggest applicable solutions. (Problem Solving)