Customer Success Account Manager

Customer Success Account Manager

Adobe | Global Business Direct | Hybrid

About Adobe

Adobe gives everyone — from emerging creators to global enterprises — the tools to design and deliver exceptional digital experiences. We believe the next great idea can come from anywhere, and we're building a team that reflects the diversity of the world we serve.

About the Team

Adobe's Global Business Direct (GBD) is a modern inside sales organization of 250+ digital sellers, powered by data science and integrated directly with Adobe.com's digital marketing funnel. We don't just react to leads — we predict the next best action using customer behavioral and demographic signals to drive meaningful revenue outcomes.

The Opportunity

As a Customer Success Account Manager (CSAM), you'll own a defined patch of Adobe's SMB customers across North America. Your focus will be growing those accounts through strategic upsell and cross-sell of Adobe's Digital Media solutions — Creative Cloud and Document Cloud. You'll be the trusted advisor who helps customers get real value from their products and guides them to the right resources when they need support.

What You'll Do

• Build value-based relationships with new and existing North American SMB customers through consultative phone and email outreach

• Identify and prioritize accounts with the highest propensity to expand, using CRM data, LinkedIn, ZoomInfo, and purchase history

• Drive upsell and cross-sell of Adobe's Digital Media portfolio, including Adobe Sign, Substance, Stock, and Frame.io

• Execute on Marketing Qualified Leads (MQLs) within defined SLAs to maximize revenue impact

• Manage your opportunity pipeline with accuracy, providing weekly forecasts and progress updates to leadership

• Partner with Solution Specialists to expand the footprint of Adobe's growing solution streams

• Serve as a trusted point of contact for customers with Creative Cloud subscription questions, connecting them to the right support teams

What You Bring

• 3+ years of experience in a similar inside sales or account management role, ideally with SaaS solutions

• Proven ability to manage a large SMB account portfolio and consistently hit revenue targets

• A consultative, value-led selling approach — you lead with business impact, not feature lists

• Excellent communication skills — clear, confident, and adaptable across email and phone

• Genuine curiosity about technology and how it solves real customer problems

• Strong organizational habits: reliable follow-through, accurate documentation, and sharp attention to detail

• Ability to work US time zones (North American hours required)

• Experience working with international or North American markets is a plus

• Bachelor's degree or equivalent experience

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. 

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Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.