Technical Account Manager

The Opportunity

As large enterprises invest in Adobe, we seek strategic and upbeat technical experts to assist our biggest customers with their operational needs across Adobe Experience Cloud solutions.

Our Technical Account Managers (TAMs) build, develop, and maintain one-on-one relationships with our Premier customers. They provide a specific set of technical services built to support operational health and increase the benefits of adopting new solutions and functionality.

We are seeking a technical candidate with a strong foundation in development, consulting, and support. The candidate must demonstrate proven customer-facing and relationship management abilities. The TAM will deliver proactive services, guidance, and mentorship. They will serve as the customer’s technical representative within Adobe. This role will collaborate with Customer Success Management, support, consulting, Tech-Ops, and engineering teams at Adobe. The goal is to ensure technical questions are addressed quickly to meet project deadlines and requirements. The TAM must also have an in-depth understanding of the products and technologies involved. This expertise will help assigned accounts prevent issues, minimize risks, and navigate changes!

This role requires visiting customer sites with 5-10% of duties carried out on-site. Excellent proficiency in both written and oral English communication is mandatory.

What you'll do

Serve as the primary contact while maintaining a high degree of customer happiness for assigned accounts.

Deliver proactive and preventative services, including notifications of upcoming releases and potential impacts.

Lead and guide customers through complex environment changes.

Provide onsite and roll-out support.

Conduct regular knowledge transfer sessions.

Coordinate and drive customer technical issues with support, engineering, and consulting teams.

Handle technical blocking issues.

Conduct customer status calls and reporting.

Perform regular service reviews.

What you need to succeed!

• Bachelor’s Degree in a related technical field or equivalent experience.
• Multi-year experience working in complex enterprise IT environments in consulting, support, account management, or development roles.
• Excellent command of written and spoken English is required, with knowledge of an additional EU language considered a plus.
• Demonstrated presentation skills and experience organizing and running high-profile customer calls and meetings.
• Professional demeanor with the ability to collaborate with and lead diverse teams throughout Adobe.
• Strong conflict resolution and negotiation skills.
• Ability to analyze complex enterprise software and infrastructure issues (Java, web-server, network, OS, DB/SQL).
• Must-have: Customer-facing experience in enterprise projects, and working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, Java, JSP; HTML, HTML5, XHTML, CSS; REST, XML, J2EE Application Services, Database Technologies, LDAP Server Technology, OSGI Framework.
• Nice-to-have: Experience with Apache Sling, JCR, CRM, Adobe Experience Manager, Adobe Campaign, Adobe Analytics, or other Experience Cloud platforms.
• Proficiency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Boundary Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, and Value Selling.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. 

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.