Manager Retention Sales

The Opportunity

From the moment you wake up until you go to bed, many of the digital experiences you interact with are powered by Adobe.

We are looking for a Manager, Retention Sales (Central Europe) to lead a team of Retention Sales Specialists and Solution Account Managers responsible for protecting and growing Adobe’s existing CXO customer base within the CXO business. This role focuses on driving renewals, minimizing churn, and identifying expansion opportunities across a portfolio of enterprise and mid-market accounts in the regulated industries segment.
 

As a frontline manager, you will coach your team, drive execution rigor, and ensure predictable renewal outcomes, while partnering closely with Sales, Customer Success, Finance, Deal Desk, and other cross-functional teams. Ideally you are based in one of our Adobe offices in Munich or Hamburg, remotely is also possible.

What You’ll Do

• Lead, coach, and develop a team of Retention Sales Specialists to consistently achieve renewal and retention targets
• Own renewal outcomes across your team’s portfolio, ensuring strong forecast accuracy and disciplined pipeline management
• Drive early risk identification and mitigation, implementing clear save plans for at-risk accounts
• Establish rigorous renewal governance, including inspection cadence, deal reviews, and management of critical issues
• Partner cross-functionally (AEs, CSMs, Solution Sales, Finance, Legal, Deal Desk) to secure renewals and unlock expansion opportunities
• Support complex negotiations and ensure value-based positioning
• Drive adoption and value realization across the customer lifecycle, taking ownership of SBRs and customer engagement
• Continuously improve processes and operational efficiency, using tools and data to scale impact

What We Offer

At Adobe, we believe that great work starts with great support:

• Learning Fund: Up to $11,000 annually for education and professional development
• Childcare Support: Coverage for children up to age 6
• Extra Wellbeing Days: Additional paid time off to recharge
• Wellbeing Budget: Flexible support for your physical and mental wellbeing

Explore more: benefits.adobe.com/de

What You Bring

• Proven experience leading quota-carrying teams in SaaS, ideally in renewals or retention-focused roles
• ~5–10 years of experience in SaaS sales, with strong exposure to renewals, subscription models and account management
• Track record of delivering against retention, churn, and ARR targets
• Experience managing complex enterprise renewal cycles
• Strong coaching and execution management skills, with a focus on accountability and performance
• Ability to navigate cross-functional environments and drive alignment across teams
• Data-driven approach with strong forecasting discipline and operational rigor
• Excellent communication skills in English and German

Internal Opportunities

Creativity, curiosity, and continuous learning are core to growth at Adobe. If you are exploring internal mobility:

• Update your Resume/CV and Workday profile
• Visit the Internal Mobility page on Inside Adobe
• Prepare using available interview resources
• Review relocation implications if applicable

Why Adobe

You’ll be part of a high-performing, collaborative environment where impact, accountability, and continuous improvement are key. Through our Check-In approach, feedback flows openly, enabling you and your team to grow and succeed.

Adobe is an Equal Employment Opportunity employer.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. 

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.