Business Solution Analyst

Key Responsibilities

• Gather, analyze, and document business requirements for Dynamics 365 CRM and Web implementations
• Translate requirements into functional specifications, user stories, and acceptance criteria
• Collaborate with D365 functional consultants, developers, and architects
• Support configuration of entities (tables), relationships, forms, views, dashboards, and business rules
• Define and document end-to-end business processes across Sales, Service, and Partner/Account management
• Participate in Agile/Scrum ceremonies including backlog grooming and sprint reviews
• Plan and support UAT execution, defect triage, and business sign-off
• Coordinate with integration teams on data migration, data synchronization, and API-based integrations
• Ensure CRM solutions align with business objectives and platform best practices
• Support release planning, production deployment, and post-go-live activities

Required Skills & Qualifications

• 4+ years of experience as a Business Analyst
• Strong hands-on experience with Microsoft Dynamics 365 CRM
• Solid understanding of:
  • D365 CRM modules (Sales, Customer Service, Partner/Account Management)
  • Dataverse data model and security roles
  • CRM processes and workflows
• Experience with Agile delivery and tools such as JIRA or Azure DevOps
• Strong documentation, analytical, and stakeholder management skills

Good-to-Have Skills

• Experience with Salesforce (SFDC):
  • Understanding of standard objects, flows, and CRM processes
  • Exposure to SFDC-to-D365 or multi-CRM environments is a plus
• Experience with Power Platform (Power Automate, Power Apps, Power BI)
• Exposure to enterprise integrations and API-based systems
• Experience with data migration, reporting, or analytics
• Relevant CRM certifications (D365 or SFDC)

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. 

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.