Front Office Assistant

Company Description

Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea and 20 years of experience in turning business challenges into opportunities and growth.

A value-driven organisation, it has established itself as a partner of choice for major brands in Retail, Manufacturing, Finance, and Banking. It covers the complete digital evolution journey of its customers, from ideation and requirements setup to software development and managed services solutions.

With more than 1,200 IT professionals, Accesa also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they enable businesses to grow, delivering value for our clients, partners, industry, and community.

Job Description

Your team

You will be joining an agile team of 7 members. Our purpose is to facilitate and improve the administrative and operational activities that take place in our organization and ensure a positive experience in relation with colleagues, partners, clients and suppliers.

Professional opportunities 

You will have the opportunity to work in a continuous growing company, enjoy a pleasant environment where you are encouraged and guided to achieve your professional goals.

Responsabilities

• Streamline Communication: Represent the organization as the primary contact point for all stakeholders, ensuring smooth interactions and timely responses.
• Efficient Query Resolution: Manage all incoming calls and correspondence, ensuring queries from employees and vendors are addressed swiftly and effectively.
• Organizational Efficiency: Coordinate employee schedules and manage conference room bookings to ensure optimal resource allocation and reduced scheduling conflicts.
• Cross-Departmental Collaboration: Collaborate with Finance, HR, and Accounting teams to manage contracts, employee benefits, and recruitment processes.
• Enhance Positive Experience: Ensure high-quality customer service and support during events, helping create positive interactions for both internal and external stakeholders.
• Office Management and Safety Compliance: Oversee office supply management, travel arrangements, and ensure compliance with health, safety, and security protocols.

Qualifications

Must have:

• Excellent communication skills
• Proactive and positive attitude
• Constructive and solution-oriented mindset 
• Good English knowledge 
• Able to initiate and develop professional collaborations with members across the organization
• Regular use of AI tools to improve productivity, automate or reduce repetitive work, support decision-making, and deliver higher-quality outcomes.
• Ability to use AI tools responsibly by structuring effective prompts, critically validating outputs, understanding limitations, and taking ownership of the final result.

Willing to develop: German language skills

Additional Information

As a people-first organisation, we believe diversity strengthens our teams and drives innovation. All employment decisions are based on merit, skills, and performance, without discriminating based on any personal characteristic. This reinforces our commitment to providing an inclusive and respectful workplace.

At Accesa you can:

Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.

• Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club.
• Work-Life Fusion: In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us.
• Emotional Wellbeing: We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance.
• Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.