Head of Data

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

At AbbVie, data is becoming a strategic differentiator in how we understand customers, make decisions, accelerate innovation, and ultimately improve patient outcomes. We are seeking an experienced Head of Data with AI expertise to lead our ANZ data strategy and help shape the next generation of insight-driven decision-making across the organisation.

Reporting into the Customer Excellence Director and serving as a member of the Customer Excellence Leadership Team, you will influence enterprise priorities, partner with senior business leaders, and lead the evolution of our data and analytics in the local affiliate. This is a unique opportunity to drive meaningful transformation at the intersection of healthcare, technology, and commercial strategy.

You will lead a multidisciplinary team spanning analytics, data science, governance and market intelligence while partnering closely with Commercial, Customer Excellence, Business Technology Solutions, and Global Data & AI teams to unlock business value through data-driven innovation.

If you're passionate about using data and AI to solve complex business challenges, influence strategic decisions, and build high-performing teams, we'd love to hear from you.

KEY DUTIES AND RESPONSIBILITIES

• Foster a culture of innovation, collaboration, and continuous learning
• Lead change management efforts to embed data-driven decision-making across the organisation through the tools your team supports.
• Define and execute the ANZ data strategy aligned with local and global business objectives. In particular the partnership with our Global and Business Technology Solutions (BTS) teams to support and sharp the requirements and capabilities to deliver future-fit data products for the business.
• Oversee the delivery of market, competitor, and customer insights to support commercial strategy and management of the data budget
• Ensure Data function act as partners with commercial teams to translate insights into actionable strategies
• Develop and oversee a universal enterprise reporting framework, including dashboards and analytics platforms in line with Global Visualisation platforms.
• Be accountable for timely, accurate, and actionable reporting across all business functions
• Drive automation and self-service analytics capabilities for business units
• Maintain ongoing data governance frameworks, policies, and standards so teams understand where data sources originate and are utilised to form insights.  
• Ensure data quality, integrity, security, and compliance with relevant regulations through strong governance practices.
• Oversee master data management and data lifecycle processes to ensure prioritized data quality is managed and confidence in the data sources and visualisations produced by the team.
• Understand the data requirements in support of the deployment of machine learning models within the affiliate. Where appropriate maintain the delivery of global and local solutions support predictive analytics, personalised customer experiences, and automation initiatives.
• Identify, prioritise, and deliver AI/ML and advanced analytics solutions that improve customer engagement, operational efficiency, and commercial insights through AI use cases across the organisation both locally and in collaboration with the global data teams.
• Stay abreast of emerging technologies and evaluate emerging AI technologies or external partnerships to ensure AbbVie remains competitive and innovative.
• Collaborate cross-functionally with BTS, Customer Experience (CEX), and Commercial teams to ensure true partnership with the business to deliver data-led solutions in support of business priorities.
• Manage external partners and vendors where required
• Ensure delivery of initiatives on time, within scope, and with measurable outcomes
• Report any adverse event within 24 hours as per AbbVie’s policies and procedures.
• Proactively participate in AbbVie’s WHS programs, adhere to policies and promote a safe work environment at all times.
• Adhere to AbbVie’s codes of conduct and compliance processes, including timely training and maintaining ethics and integrity.
• Other ad hoc duties such as administrative duties, as requested.

Qualifications

• 10+ years of experience in Business, data, analytics, or AI roles, with at least 5 years in a leadership position
• Bachelor’s degree in Business, Data Science, Information Systems, Data or Computer Science, Engineering, Statistics, or a related field with a Postgraduate qualification (MBA, Master’s, or PhD) in a relevant discipline preferred
• Proven ability to define and deliver enterprise-wide data and AI strategies within a complex, matrixed organisation
• Demonstrated success in building, scaling, and developing high-performing data and analytics teams
• Expertise in Machine Learning/AI methodologies, Machine Learning Operations, and deploying advanced analytics solutions at scale
• Strong understanding of data architecture, engineering, governance frameworks, privacy, and compliance requirements
• Strong commercial acumen with the ability to link data initiatives to tangible business outcomes and influence senior and executive stakeholders
• Experience implementing enterprise reporting solutions and modern analytics platforms, including data product operating models
• Excellent communication and problem-solving skills, with the ability to translate complex data into clear, actionable insights for diverse audiences
• Experience leading organisational change, capability uplift, and driving data literacy and AI adoption across a business
• Proven ability to connect customer, business, and technology needs, partnering effectively across commercial, technology, and global teams
• Experience in pharmaceutical, healthcare, or other highly regulated industry environments preferred

Flexibility and Availability: In line with Australia’s 'Right to Disconnect' legislation, we recognise and respect employees' right to refuse contact outside of their working hours, unless such refusal is deemed unreasonable. As we operate in an international, matrixed environment, there may be occasions where your role requires participation in business meetings outside of standard hours. We value and support flexibility and appreciate your willingness to occasionally accommodate these requests to ensure effective collaboration and communication within our global team.

Additional Information

AbbVie is an equal opportunity employer, and dedicated to fostering an inclusive, flexible, and supportive workplace that values and respects every individual. We are committed to operating with integrity, driving innovation, transforming lives, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability. We ensure a fair and inclusive recruitment process without discrimination against any employee or applicant because of, and not limited to, race, religion, age, physical or mental disability, gender identity or expression, sexual orientation, or marital status. Our hiring process is flexible and accessible, so if you have any specific requests or accessibility requirement, please feel comfortable to let our team know by emailing CareersANZ@abbvie.com or speaking with your Recruiter and we'll make any necessary adjustments to accommodate your needs.

WAYS WE WORK

• All For One Abbvie; We weigh all decisions against the common good. We inspire, share and create as a team. We solve problems for all rather than serving our immediate team.
• Decide Smart & Sure; We make intelligent decisions to create the best outcomes. We act quickly, embrace experimentation, and learn what doesn’t work and get on to what does.
• Agile & Accountable; We streamline and eliminate unnecessary obstacles. We plan but adapt as we go. We delegate and make tough decisions to ensure focus on results, staying keenly aware of the urgency in all we do.
• Clear & Courageous; Open, honest, candid dialogue is core to our work and how we act with each other. We share information freely and continuously to find solutions. We admit mistakes. We grow stronger by putting the courage of our conviction to the test.
• Make Possibilities Real; We question with endless curiosity. We’re never satisfied with good enough—patients depend on us to deliver more. We challenge ourselves to find creative, constructive solutions to turn possibilities into reality.

CODE OF CONDUCT & BUSINESS INTEGRITY STATEMENT

• AbbVie is committed to observing high integrity and ethical standards in all its business dealings with our customers, with each other, business partners and suppliers. 
• AbbVie as a responsible corporate citizen will adhere to these standards, as well as to local, national and international laws. 
• All AbbVie employees are responsible for maintaining the Company’s reputation for conduct in accordance with the highest level of business integrity, ethics and compliance with the law. 
• Soliciting and/or accepting/attempting/offering bribes or any illegal gratification is therefore cause for immediate dismissal. 
• AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

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