Business and System Analyst, GSOC Program

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

This role supports the Global Security Operations Center (GSOC) by combining data analysis, system administration, and reporting responsibilities to maintain and improve GSOC systems, ensure data accuracy and reliability, support integrations and troubleshooting, and deliver actionable insights. The role partners closely with GSOC leadership and internal stakeholders to ensure systems, data, and reporting align with operational needs and business objectives, enabling effective decision‑making during both steady‑state and high‑impact risk events.

Responsibilities: 

• Partner with GSOC leadership and key stakeholders to gather, document, and translate operational and reporting requirements into practical data, system, and reporting solutions.
• Support the administration, configuration, and day‑to‑day functionality of GSOC systems and applications, including basic troubleshooting and coordination of issue resolution.
• Collect, clean, organize, and maintain security‑related data sets used for reporting, analysis, and operational decision‑making.
• Monitor system performance and data flows, identify data quality or system issues, and coordinate resolution to help ensure stable, reliable GSOC operations.
• Develop and deliver recurring reports, dashboards, and briefings (weekly, monthly, quarterly) for GSOC leadership and key stakeholders.
• Analyze trends across incidents, alarms, emergencies, risk events, and GSOC operations to identify risks, opportunities, and areas for improvement.
• Assist with system testing, enhancements, upgrades, and new capabilities, including automation, integrations, and AI‑enabled analytics, where applicable.
• Document data definitions, reporting logic, workflows, and system processes to improve consistency, transparency, and knowledge sharing.
• Collaborate with Global Security partners, IT teams, vendors, and other internal functions to ensure GSOC systems and reporting align with business needs and end‑user requirements.
• Apply data governance, access control, privacy, and security best practices to protect information and support compliance expectations.

Qualifications

• High School diploma required. Bachelor’s Degree preferred, preferably in data analytics, information systems, business, computer science, or a related field.
• 2-3 years’ experience in data analytics, reporting, system support, or a related role preferred. Prior experience working in a GSOC or SOC preferred.
• Strong proficiency in Microsoft Office, especially advanced Excel; experience with Power BI or similar visualization tools preferred. Experience with AI‑enabled tools, automation, or API‑based integrations is a plus.
• Experience supporting business or operational systems, including user access, troubleshooting, or integrations.
• Experience with Genetec and Everbridge systems preferred.
• Ability to gather and document requirements, map processes, and translate operational needs into functional data and reporting solutions.
• Strong analytical and problem‑solving skills with the ability to synthesize complex data into clear, actionable insights.
• Excellent communication, organizational, and stakeholder‑management skills.
• Ability to work independently and collaboratively in a fast‑paced, global, and operationally sensitive environment.
• Knowledge of data privacy, access management, and security best practices preferred; experience supporting incident response, crisis management, or security operations strongly preferred.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at  the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors  including  geographic location, and we may ultimately  pay more or less than the posted range. This range may be  modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to  participate in our short-term incentive programs.  ​

Note: No amount of pay is  considered to be wages or compensation until such amount is earned,  vested,  and determinable. The amount and availability of  any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a   particular employee  remains in the Company's sole and absolute discretion unless and until paid and may be  modified at the Company’s sole and absolute discretion,  consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html